Refund Policy
All Baddies Book Box subscription purchases and renewals are final. Due to the curated and limited-edition nature of our subscription boxes, we do not accept cancellations, returns, exchanges, or refunds for change of mind, except where required by applicable consumer protection laws.
Please review all subscription details carefully before purchasing or allowing your subscription to renew.
Subscription cancellations
Canceling your Baddies Book Box subscription will prevent future renewals but will not cancel or refund a box that has already been charged.
Once a subscription payment has been processed, your box is considered confirmed and cannot be canceled or refunded for change of mind.
If you no longer wish to receive future boxes, please cancel your subscription before your next scheduled renewal date.
Damaged or missing items
If a book or item from your Baddies Book Box arrives damaged or is missing, we'll do everything we can to make it right.
To begin a claim, please submit a request through our Damage & Missing Item Claim Form within seven (7) days of delivery.
Please note: If you use a freight forwarder, the seven-day claim period begins on the date your package is delivered to the freight forwarder.
All claims must include:
- Clear photographs of the damaged item(s)
- Photos of both the exterior and interior of the original shipping package
- A description of the issue
Claims submitted without the required documentation may be denied.
Once your claim has been reviewed, we'll determine the most appropriate resolution. Depending on the circumstances and available inventory, this may include a replacement item, partial refund, or store credit.
Please keep all affected items and original packaging until your claim has been resolved. We may request that an item be returned or provide disposal instructions before a replacement or other resolution is issued.
What is considered damage?
A book may be considered damaged if it has:
- Tears, cuts, or scratches exceeding 1cm on the front cover, spine, or dust jacket
- Permanent marks or residue exceeding 1cm on visible areas that cannot be removed
- Dents or crushed edges exceeding 1cm
- Multiple ripped or bent pages that impact readability
- Obvious production defects, such as missing foil or unfinished edges
What isn't considered damage?
Due to the production and shipping process involved in creating collector editions, minor variations and imperfections may occur and are not generally considered damage.
These may include:
- Minor blemishes on the back cover or dust jacket
- Small white spots or scratches on sprayed edges
- Slight bleeding, fading, or variations in edge designs
- Minor creases or waves on dust jackets or corners
- Slight warping of pages caused by humidity, production, or storage
Each Baddies Book Box edition is individually produced, and small variations are a natural part of creating specialty and collector-edition books.
Return shipping costs
Where an applicable right of withdrawal is exercised after a Baddies Book Box has been delivered, the customer is responsible for the cost of returning the applicable item(s) unless otherwise required by law.
Return shipping costs, including international shipping charges, customs fees, duties, taxes, or carrier fees associated with the return, remain the responsibility of the customer where permitted by applicable law.
Condition of returned items
Customers may inspect products to the extent reasonably necessary to establish their nature, characteristics, and functionality.
If returned items show signs of use, damage, wear, alteration, or handling beyond what is reasonably necessary for inspection, Baddies Book Store may reduce the refund amount to reflect any diminished value where permitted by applicable law.
Examples of diminished value may include:
- Damage to dust jackets, covers, slipcases, or decorative packaging
- Scratches, dents, tears, stains, or other cosmetic damage
- Missing components, inserts, bookmarks, art prints, or included items
- Writing, markings, stickers, or alterations made to the product
- Damage caused during return shipping due to inadequate packaging
Any deduction will be limited to the amount necessary to reflect the reduction in value of the returned item.
Special edition books & box items
Baddies Book Box products are created as collectible special editions and may feature details such as sprayed or gilded edges, foiling, exclusive dust jackets, custom hardcovers, endpapers, artwork, slipcases, and other specialty finishes.
Where a return is permitted by applicable law, all products should be returned in substantially the same condition in which they were received.
Significant damage to collectible features may result in a reduction of the refund amount to reflect the item's diminished value where permitted by applicable law.
Thank you for being part of Baddies Book Box. We put a whole lot of love (and a healthy amount of book obsession) into every box we send.
If something isn't right when your box arrives, reach out to the Baddies team, and we'll help you from there.